A Practical Approach to Freight Forwarding
ARC Forwarding Ltd. A UK freight forwarding company with a global reach supporting businesses in international shipping, imports, exports, and customs clearance. We work closely with our customers to keep freight moving smoothly by providing a clear dependable service, giving logistic support from start to finish.
Our Founding Story
Founded in 2020 by two industry professionals with over a decade of experience working side by side in freight forwarding, ARC Forwarding was built on trust, experience, and a shared vision to do things better. Launched during the challenges of COVID-19 and ahead of the UK's Exit from the EU, the business was created at a time when reliability and clear communication mattered more than ever. From the start, our focus has been on delivering dependable, forward-thinking logistics solutions while building long-term relationships with our customers. By combining hands-on industry knowledge with a practical, customer-first approach, we continue to support businesses with freight forwarding they can rely on.
Our Mission
Our mission is to provide dependable, transparent, and environmentally conscious freight forwarding solutions that consistently exceed customer expectations. We are committed to delivering exceptional service through a consultative approach, ensuring each client receives tailored logistics support that aligns with their business goals. By maintaining open communication, rapid responsiveness, and availability beyond standard operating hours, we uphold the highest standards of quality, reliability, and continuous improvement in accordance with ISO 9001/14001 principles.
Our values
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Compliance Without Compromise
We operate in full alignment with all legal, regulatory, and industry requirements. Compliance underpins everything we do from customs documentation to operational procedures ensuring shipments are handled correctly, transparently, and without unnecessary risk. Our processes are documented, audited, and continually reviewed to maintain accountability and consistency.
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Quality Through Clarity and Control
We are committed to delivering a reliable, high-quality service that meets and exceeds customer expectations. Clear communication is central to this approach, with proactive updates and practical guidance provided throughout the shipping process. Our quality objectives are aligned with our business strategy and reviewed regularly to ensure continual improvement.
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Practical, Customer-Focused Solutions
Every shipment is different. We focus on delivering the most appropriate solution for each movement whether by air, sea, or road rather than applying a one-size-fits-all approach. From LCL and FCL to complex import and export movements, we prioritise efficiency, compliance, and outcomes that work for our customers.
Sustainability & Environmental Responsibility
We recognise the environmental impact associated with global logistics and are committed to reducing our footprint wherever possible.
ARC Forwarding operates a paper-free office environment and utilises a carbon footprint tracking system to monitor and measure emissions associated with freight movements. This allows us to provide greater transparency and support customers who are working towards their own sustainability goals.
Through responsible partner selection, efficient routing, and continual process improvement, we actively seek to minimise environmental impact while maintaining the high service standards our customers expect.
MEET THE TEAM
The experts behind the logistics. We turn complexity into clarity, one shipment at a time. Get to know the people who keep your business moving.
Frequently Asked Questions
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ARC Forwarding provides end-to-end freight forwarding and logistics solutions for businesses importing and exporting goods worldwide. We manage air, sea, and road freight movements, offering expert coordination, documentation support, and customs compliance across every stage of the shipment. {link to services page}
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No. We are an independent freight forwarder. This means we work with a global network of trusted carriers and partners to secure the most suitable routing, service level, and pricing for each shipment, always acting in our customers’ best interests. {link to services page}
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We manage a wide range of shipments, including LCL, FCL, air freight, road freight, and specialist cargo. We also handle controlled and hazardous goods where required, ensuring all movements comply with the relevant regulations. {link to services page
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Yes. We provide full support for both import and export movements, including customs documentation, clearance support, and end-to-end coordination from origin to destination.{link to services page {Imports and exports)}
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Compliance is central to how we operate. We follow all applicable legal and regulatory requirements and maintain documented procedures to ensure consistency and accountability. Our team stays up to date with customs regulations and industry standards to minimise risk and delays for our clients {Link Quality Policy}.
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We believe in clear, proactive communication. Customers receive regular updates on shipment progress and practical guidance throughout the process, ensuring full visibility from booking to delivery
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We combine strong compliance standards with a practical, customer-first approach. Rather than offering one-size-fits-all solutions, we take the time to understand each shipment and provide the most efficient and suitable option based on cost, timing, and risk.
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Yes. We support SMEs through to established international businesses, adapting our service to suit individual requirements while maintaining the same high standards of service and accountability.